Frequently Asked Questions
How do I best care for my bar of soap?
The best way to care for your bar soap is keeping it dry when it's not in use! You can do this with a Soap Lift, which allows the excess water to drain from the soap. Another idea is storing your soap on a small bowl or plate that has rocks on it to provide drainage.
What is it like switching to a natural deodorant?
Switching to a natural deodorant is a great way to avoid aluminum, harsh chemicals, & unnatural fragrances. If you've been using an antiperspirant for a while, it may take a few days or weeks to adjust. Unlike an antiperspirant, natural deodorant does not clog the pores with chemicals, but instead lets the skin breathe.
If you are switching from an anti-perspirant to a natural deodorant for the first time, we suggest completing an "armpit detox". This is a great, natural way to detox your armpits from the harsh chemicals found in typical drugstore anti-perspirants, which clog the pores and do not allow for toxins to come out of the body. Simply mix equal parts Apple Cider Vinegar & Diatomaceous Earth in a bowl with a non-metal spoon. These ingredients can be found in some natural stores and online! It will create a paste that you can apply as a "mask" to your underarms. Leave this on for about 10-15 minutes and wipe off with a cloth that you can shake off into the trash or compost (you don't want the paste clogging the drain!). Lastly, take a shower to rinse the underarms thoroughly. This method has shown success in creating less odor and sweat for people when switching to a natural deodorant.
How long until my order ships?
We work really hard to ship out orders ASAP! Sometimes that means we ship them the same or next day, but cannot always make that happen. Our processing time is 2-5 business days from the time your order is placed. We offer two shipping options- standard shipping (2-5 business days) & expedited shipping (1-3 business days). When calculating when your order is due to arrive, please add the processing time to the shipping time for an accurate estimate. & PLEASE- reach out to us if you are hoping to rush your order. We always do the very best we can!
Where is your shop located?
We are located in Concord, NH just minutes from Main st. We do not have a retail shop, but rather a workspace that allows our small team to make & ship our products. We do offer FREE pick-up from our workspace, which is a great way to save on shipping if you are local. You can select this option at checkout.
Do you do event favors & gifts?
Yes! We love creating the perfect favors for your special day or event! If you have an upcoming baby shower, wedding shower, wedding, or special event, we would love to connect with you to make the perfect favors. We also do gifts for corporate events, so as the season rolls around, feel free to reach out for more information!
Do you sell wholesale?
Yes, we love partnering with shops that align with our philosophies! You can shop wholesale with us directly or through Faire.
What if I input the incorrect shipping address for my order?
It’s such a bummer when you realize that the shipping address auto-filled to an old or incorrect address, but we know it happens. First, we suggest you reach out as soon as possible and we can try to update your address for you. Reach out here or through Instagram. If we have already shipped the order, we cannot get it back from it’s route. We suggest you stop by the old address (if you are still living nearby) and if it cannot be located, you will unfortunately have to reorder. We hope you can understand that we can only do so much once a shipment has left our shop.
What is the SPF of the sunscreen?
Because our sunscreen has not been through FDA testing, it doesn't have an SPF rating. As with all sunscreens, especially those with non-nano zinc oxide, we suggest customers re-apply as they need, as everybody's skin reacts differently to the sun. Non-nano zinc oxide stays topical on the skin instead of absorbing into the bloodstream, like chemical sunscreens do. Non-nano zinc oxide protects against the UVA & UVB rays of the sun. Our sunscreen contains beeswax as well, which is hydrophobic (repels water).
What are the benefits of using essential oils?
There are many benefits of using essential oils in skincare products. Essential oils are natural, unlike added fragrance, which are present in many skincare products. Fragrances are sometimes natural, but many times are synthetic. Fragrance oils, which we do not use, can contain hundreds of chemicals hidden under the term “fragrance”. We simply avoid them and we only use essential oils so that you know exactly what is in our products.
What makes Cosh products eco-friendly?
At Cosh, we are proud to handmake eco-friendly products for our customers. Our soaps, bath bombs, conditioner bars, and shampoo bars are package free. Our other products come in recyclable glass jars with metal lids or compostable kraft paper tubes. We don't package our products in plastic- ever! When shipping out orders, we only use recyclable paper to ensure that each package arrives safely. When we source our ingredients, we look for plastic-free, bulk quantities whenever possible that come from sources that prioritize the same standards that we do at Cosh. The labels you’ll see on your jars are made of bio-stone, which is stone & recycled plastic- a wonderful way to reuse what’s being thrown out & turn it into something new.
How do I best care for my beeswax candle?
The first time you light your candle, burn it for at least 2 hours. This allows the wax to melt enough to create a smooth surface & promotes the entire surface melting evenly, which will help prevent tunneling in subsequent burns. If you are having trouble relighting your candle, we suggest that you trim the wick down, removing the burnt part.
How do I apply a coupon code?
If you are trying to use a coupon code and having some trouble, try these steps:
If using a computer, when viewing your shopping cart, you should see "Have a promo coupon or gift card? Redeem your code" just below your total. By clicking "Redeem your code", you will be able to type the coupon code in and click apply. Coupon codes are case sensitive.
If using a smart phone or tablet, when viewing your shopping cart, you will have to scroll down, below your total and you will find "Have a promo code or gift card? Redeem your code". This is written directly under the large checkout button.
Why do natural soaps sometimes "sweat"?
Our natural soap cures for 4+ weeks in a dry, cool environment in our shop. This allows the soap to harden so it's ready for use! Natural soaps contain Glycerin which is a natural by-product of the saponification process that occurs in Cold Process Soap. The Glycerin, which allow soaps to moisturize your skin, can cause soaps to "sweat" in humid environments. This is natural and nothing to worry about! If you'd like to use your soap right away, go for it! If you plan to gift it later or you aren't planning to use it right away, we suggest storing it in a cool, dry environment as best you can.